Orders & General FAQs

Artesanos will communicate all important information regarding your order through email. This includes product information, order lead times, shipping and tracking information and any other information that may be important regarding your order.

Please check your spam/junk folders for email correspondence from Artesanos and make sure you have added our domain, artesanosdesign.com, to your approved mail list.

We accept all major credit cards (Visa, Mastercard, American Express and Discover). We also accept payments online via. Paypal and Shop Pay Installments.

Your card is charged at the time your order is placed. This allows us to place orders and reserve incoming units for allocation to your order and expedite the handling process for quicker shipping. If you wish to order an item that is backordered, but do not want to pay in full for said item at that time, please contact customer service at info@artesanosdesign.com and we can arrange for a personalized payment schedule for you.

Yes, we can certainly provide you with a formal quote for any item/s that you may be interested in. In order to provide you with an accurate quote, we require the following details... Items Requested, Full Order Name, Shipping Phone, Billing Address and Shipping Address. Formal quotes that have been prepared are valid for 7 days from date stamp on the quote.

At this time, we are working to finalize our designer/trade program, but will always do what we can to help out those in the industry until that has been accomplished. If you forward along the following order details... Items Requested, Full Order Name, Shipping Phone, Billing Address, Shipping Address and proof of industry affiliation, we would be happy to look at providing you with specialized pricing.

If you have any questions about your order, please feel free to reach out via. phone or email.

(970) 259-5755


Yes, if you wish to cancel your order please call or email us with all of your order details.

(970) 259-5755

If your order has already processed for shipping or has already shipped you may be liable for restocking and/or shipping fees.

Yes, we would be happy to help you place your order over the phone. Please give us a call at (970) 259-5755 and select Option 2.

Please refer to our Return & Warranty Page for return policy information.

We will always do what we can to make sure you are taken care of. We will price match orders where possible and will work with you on a case by case basis. Please email info@artesanosdesign.com with proof pricing including all associated costs (taxes, shipping, handling, etc.) to submit a price match request.

We do not typically price match previous orders to current sales/promotions, but can work with you on a case by case basis. Please email info@artesanosdesign.com to submit a price match request.

Shipping FAQs

Lead times for orders are dependent upon the item/s being ordered. In stock items will typically ship within 7-10 business days of an order being placed. If an item you ordered is backordered you will get an update email from us with current expected lead times, shortly after your order is placed. For custom and made-to-order items, we will update you via. email on current lead times.

Once your order has shipped, we will forward shipping and tracking information along via. email. Please ensure that our domain, artesanosdesign.com, is set to deliver to your inbox and not your junk/spam folders. We try to ship orders complete, but if your order is split you will receive a shipping and tracking informational email for each associated shipment.

Please check your email for the in-depth shipping email we send you. This email has tracking information, tracking links, carrier contact information and other important information regarding your shipment and delivery.

Please allow for up to 48 hours for your tracking to become active. The freight shipping systems do not update quite as quickly as standard UPS/FedEx parcel systems. For White Glove deliveries, please allow for up to 3-4 days for your tracking to become active. Tracking becomes active once orders are scanned at the origin terminal.

We ask that all of our carriers reach out to schedule delivery appointments with you in advance. They will typically reach out to schedule once they can confirm your order has arrived at their local delivering terminal. This helps to avoid missed appointments and shipping frustrations. If you have special circumstances or needs for your delivery, it can be best to reach out to the carrier ahead of time to discuss. Please refer back to the in-depth shipping email that you recieved with carrier contact and tracking informaiton.

This is our standard shipping option for oversized items and furniture, and is our Free Shipping option should you choose to utilize it. As most furniture is too big to ship using a small parcel carrier, our best option is to ship it to you using a common LTL carrier. This is the fastest delivery option and typical transit times range from 2-8 business days, depending upon your delivery address. Our Standard Freight delivery option is considered a "curbside" service. It will cover delivery to your curbside or the end of your driveway only. It will not include service inside your home or building, delivery before or after regular working hours, or delivery on weekends. We do request that our freight carriers schedule appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday with our customers. As soon as your shipment is in transit and moving in your direction, you will receive an email with detailed shipping and tracking information and instructions. Upon delivery, please take pictures of the packaging before opening the product, regardless of condition. Images of packaging are required for us to file claims. Please keep original packaging until you have inspected your items.

Our White Glove delivery option is a full service delivery. This will include delivery in your home, assembly, placement and all packaging/debris being removed off-site. Due to the nature of logistics for White Glove deliveries, the transit times are longer and will range from 1 week to 6 weeks, depending upon your location.

In most cases we can arrange for White Glove delivery after your order has been shipped via. our Standard 'curbside' Freight Delivery Option, however there will be additional costs that will exceed our standard White Glove delivery rate. This will also delay and slow the transit time of your order. It is best to arrange your delivery needs ahead of your order being shipped.

We can update the "Ship To" address once a shipment is in transit, however you will be responsible associated fees and additional shipment charges as this is treated by the carrier as an additonal/secondary shipment. To avoid delays with your order and additional shipping fees, it is best to ensure accuracy of shipping addresses at the time your order is placed. If your item is backordered and will not ship until a later date, we will notify you of the backorder and lead time. If this time frame affects the shipping destination, please contact us to update your shipping address ahead of your items shipping.

Transit times are largely dependent upon the level of service (i.e. UPS Ground, Standard 'curbside' Freight and White Glove) and the requested delivery address. UPS Ground shipments will typically deliver within 2-7 business days, depending upon your location. Our Standard 'curbside' Freight Delivery option will typically deliver within 2-8 business days, depending on your delivery address. White Glove service level orders will typcially deliver within 10-30 business days. The logistics of White Glove deliveries require more time for transit, consolidation and order servicing.

While we do our best to ensure that orders arrive safely and in pristine condition, damages do occur from time to time. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before sigining for the delivery. Document the condition of the shipment/order with images from all angles. Damages or defects should be noted on the delivery receipt with the carrier. If the item is damaged beyond any sort of use or repair, please refuse the shipment altogether. If unsure, please accept the shipment and hold onto the item and pacakging until we can work out the best solution to make sure you are taken care of. To ensure prompt service, please take pictures of the packaging before opening the product, regardless of condition. Images of packaging are required for us to file claims. Please keep original packaging until you have inspected your items. If damages are concealed, please make sure to document the condition of the packaging it arrived in and notify us within 24 hours of your delivery. We only have 48 hours to file 'concealed damage' claims.

While Artesanos does contract the carriers we use, we do not have control over shipping transit times and do not guarantee any delivery dates unless you have coordinated directly with an Artesanos Design Collection representative BEFORE an order is placed. Transit times and delivery appointments are not static and subject to change for many reasons... including but not limited to... weather, labor shortages, mechanical issues and other unforeseen circumstances. Orders cancelled after they have shipped are subject to a 30% restocking fee and round trip shipping charges.

At this time we are only set up to ship within the contiguous United States. That being said we can in some instances ship to Alaska, Hawaii, Canada or Mexico. If you are interested in items and live in one of these locations, please reach out to info@artesanosdesign.com and we will do what we can to make sure you are taken care of.