All of our items are eligible for a return within 30 days of receiving your shipment. Those items must be unused and in new condition. The cancellation or return of furniture orders will be subject to a 20% restocking fee. The cancellation or return of copper tabletops, iron bases or other made-to-order, custom or "Special Order" items may be subject to a 30% restocking fee. Artesanos can help to coordinate the return shipment, but shipping charges will be the customers responsibility.
If an order is cancelled after the order has processed for shipping or has shipped and not yet been received, the customer will be responsible for shipping charges, even if Artesanos Design Collection covered the cost of the original shipment (i.e. Free Shipping).
As we cannot be there to prepare and package the shipment, it is up to the customer to ensure return shipments are prepared for a safe journey via. motor freight. A refund, less restocking fees and shipping charges will be issued once the item/s have arrived back at Artesanos warehouse in new condition.
If an order is cancelled prior to shipping, any and all refunds will be subject to a 3% merchant fee being deducted from the refund amount. For example, a $1,000 order that is being cancelled will be refunded $970.00. This represents the $30 non-refundable processing fee charged to us for the original $1,000 order by the credit card processor.
Artesanos Design Collection guarantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, Artesanos Design Collection will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity, by repairing, or by exchanging the item with the same item or one of equal value. The options made available to the customer will be based upon the extent of the defect and assumes the item is found to be defective under normal, non-commercial household use. This warranty also does not cover lost or stolen items or defects caused by accidents, fire, or misuse, including but not limited to improper cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments.
Many of the items Artesanos Design Collection sells are crafted using natural, recycled, upcycled and reclaimed materials or are hand-crafted and will have characteristics of such materials and production processes. Minor imperfections including small cracks, knots, surface markings as a result of shipping and color variations in wood, copper and other materials are normal and not considered to be defects.