Return Policy & Warranty
All of our items are eligible for a return within 30 days of receiving your shipment. Those items must be unused and in new condition. The cancellation or return of furniture orders will be subject to a 20% restocking fee. The cancellation or return of copper tables, iron bases or other made-to-order, custom or "Special Order" items may be subject to a 30% restocking fee. Artesanos can help to coordinate the return shipment, but return shipping charges will be the customers responsibility.
If an order is cancelled after the order has processed for shipping or has shipped and not yet been received, the customer will be responsible for round trip shipping charges, even if Artesanos Design Collection covered the cost of the original shipment (i.e. Free Shipping).
As we cannot be there to prepare and package the shipment, it is up to the customer to ensure return shipments are prepared for a safe journey via. motor freight. A refund, less restocking fees and return shipping charges will be issued once the item/s have arrived back at Artesanos warehouse in new condition.
Artesanos Design Collection warrantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, Artesanos Design Collection will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity, or by repairing or exchanging the item with the same item or one of equal value. Shipping charges to repair or exchange merchandise are not covered under this warranty. The options made available to the customer will be based upon the extent of the defect and assumes the item is found to be defective under normal, non-commercial household use. Minor imperfections including small cracks, knots, surface markings as a result of shipping, and color variations in the wood are normal and are not defects. This warranty also does not cover lost or stolen items or defects caused by accidents, fire, or misuse, including but not limited to improper cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments.
If you are not completely satisfied with the quality of a product purchased from Artesanos Design Collection you may return or exchange your merchandise in satisfactory condition within 1 month of the original delivery date. Freight charges, however, are non-refundable, and return shipping fees may be higher than outbound shipping fees. This warranty and return policy applies to online retail purchases only, and does not apply to any items that are custom-made or purchased.