Cancellation Policy
If you need to cancel an order, we urge you to contact us as soon as possible. You can reach us at customerservice@artesanosdesign.com or call us directly at (970) 259-5755.
If canceling an order ahead of your order being shipped, a refund will be issued less a 3% merchant processing fee. Please note that we consider an order shipped once it has been pulled from the warehouse and is processing through the shipping queue. We understand that plans can change, and we strive to be as accommodating as possible. However, once an order is in the process of being shipped, certain costs have been incurred that we cannot recover. We appreciate your understanding. Crafted-to-order items (such as American Leather products, copper table/tops or iron table bases) will be subject to a 50% restocking fee if canceled ahead of shipping.
If canceling an order after your order has shipped, the shipment will be re-routed to our warehouse and a refund will be issued less a 20% restocking fee and all associated shipping charges. Please note that we consider an order shipped once it has been pulled from the warehouse and is processing through the shipping queue. We understand that plans can change, and we strive to be as accommodating as possible. However, once an order is in the process of being shipped, certain costs have been incurred that we cannot recover. We appreciate your understanding.
Custom-made, special-order items and all items that are crafted-to-order (such as American Leather products and custom copper and iron furniture) are non-returnable once shipped. If a crafted-to-order item is canceled ahead of shipping, a 50% restocking fee will be withheld from the refund.
Return Policy
If you are not completely satisfied with a product from Artesanos Design Collection, you can return or exchange it within 30 days of delivery. Items must be in new and unused condition to be eligible for return. Below are further details regarding our return policies:
Return Fees: All returned items are subject to a 20% restocking fee and round-trip shipping charges. Round-trip shipping charges will be higher than what you originally paid for delivery as we subsidize shipping costs for our customers. If you would like a quote on the cost of returning a product, please contact us at customerservice@artesanosdesign.com
Product Condition: The product must be returned in new and unused condition. If the item is not able to be shipped back in its original packaging, additional return shipping fees will apply for a ‘blanket wrap’ service to ensure the safe transport of the item.
Custom Items: Please note that any custom-made items and all items that are crafted-to-order, including American Leather products and custom copper and iron furniture, cannot be returned.
Payment Reversals: If you cancel an order or reverse a payment after it has been shipped or received, you are responsible for the full cost of the items.
Warranty
Artesanos Design Collection warrants its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In the case of a manufacturer's defect, Artesanos Design Collection will stand by its product by either issuing a merchandise credit commensurate with the diminishment of the item's structural integrity or by repairing or exchanging the item with the same item or one of equal value. Shipping charges to repair or exchange merchandise are not covered under this warranty. The options made available to the customer will be based upon the extent of the defect and assume the item is found to be defective under normal, non-commercial household use. Many of the items Artesanos Design Collection sells are crafted using natural, recycled, upcycled and reclaimed materials or are hand-crafted and will have characteristics of such materials and production processes. Minor imperfections, including small cracks, knots, surface markings as a result of shipping, and color variations in the wood are normal and are not defects. This warranty also does not cover lost or stolen items or defects caused by accidents, fire, or misuse, including but not limited to improper care and cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments.
